1. Cancellation Period: Customers can cancel their orders within 24 hours of placing the order without incurring any cancellation charges.
2. Cancellation Charges: If a cancellation request is made after 24 hours of placing the order but before the order has been shipped, a cancellation fee of 10% of the order value will be charged.
3. Cancellation After Shipping: Once the order has been shipped, cancellation requests will not be entertained.
4. Return Policy: If customers receive a defective or damaged product, they can initiate a return request within 7 days of receiving the order. customer will bear the return shipping costs for defective or damaged products.
5. Refund Process: Refunds for cancelled orders will be processed within 7-10 business days from the date of cancellation. The refund amount will be credited back to the original payment method used during the purchase.
6. Non-Refundable Items: Certain items such as personalized or customized products may not be eligible for cancellation or refund. Customers will be notified at the time of purchase if any items fall under this category.
7. Communication: All cancellation requests must be submitted through the Ajodhyakart website or by contacting our customer support team via email/whatsapp or phone. Requests made through any other channel may not be considered valid.
8. Policy Changes: Ajodhyakart reserves the right to modify or update this cancellation policy at any time without prior notice. Customers are advised to review the policy periodically for any changes.

By placing an order on Ajodhyakart, customers acknowledge and agree to abide by the terms and conditions of this cancellation policy.